Privacy Policy

1.- Privacy Policy

1.1- Introduction and Purpose. – This Privacy Policy, also succinctly outlined in the terms and conditions of use in section 1.10, shows the expectations that you may have from us and what we require of you concerning your Personal Data. It is the responsibility of both parties to supply, save, and protect both public and confidential information of each user and in general everything related to TO-TAKEAWAY.

For TO-TAKEAWAY the privacy of the information of our users is of utmost importance. We have taken care to adapt our policies to current EU regulations and in conjunction with international regulations.

1.2.- Responsibility:

In compliance with the provisions of Regulation (EU) (GDPR), 2016/679 on the Protection of Personal Data of Europe, the personal data provided in the mobile application and its website will be part of a TO database. -TAKEAWAY; We inform you that the data you provide us with during your registration in TO-TAKEAWAY, will be incorporated into a file or database and intended exclusively for the purposes that originated its transmission, especially for general communication between TO-TAKEAWAY and the user. The data provided will not be disclosed to other companies without the express authorization of the owner thereof, nor will it be transferred internationally, except when the user falls into an infraction expressed in the clause “Obligations and sanctions of users” of the Terms and Conditions of Use.

The user has the free exercise of his information rights corresponding to reforms, modifications, cancellation, and blocking of personal data. Consequently, the user may make requests for requests that are related to the aforementioned rights, and within a maximum period of 72 hours, TO-TAKEAWAY must respond to this request.

We process this Personal Data because they are necessary for the fulfillment of the contract with you for the use of the Platform and its related mobile application, in accordance with article 6 of the GDPR, its corresponding numerals, and literals.

1.3.- Information we collect

In order to use the services of TO-TAKEAWAY, you must access the website and related mobile application, this to be identified as a User, making certain accurate, complete, and valid Personal Data available to us.

The User accepts that it is necessary and obligatory to supply data such as full name, identification, contact information, telephone, email, address; and electronic keys.

Those public or private entities to which we are obliged to provide your data in order to comply with any law will also have access to your data.

If we need to disclose your personal information to other entities, we will previously request your permission through clear options that will allow you to decide in this regard.

1.4.- How we collect your data

Personal data can be collected or accessed in various ways, including 1. directly from you (from the input data of your form on the website or the mobile application); 2. Observed by us when you browse our website or mobile application (cookies, IP, website navigation, etc.)

The information is provided by you directly as a User, you do not have to send any additional personal data to use the Website or the application. However, to use our service, you will need to share your address or location so that we can determine what services and establishments are available. Also, the personal data that visitors provide specifically and voluntarily can be collected through the website or the App, as follows:

1.4.1.- Create an account and fill the form

Our website and mobile app use forms through which you can create an account, including fields such as first and last name, email address, and password. We process this data on the legal basis of making a contract with users, to allow you to easily log into our website or App and make the purchase. This data will be kept for the duration of the user account until the user deletes/deactivates the account.

1.4.2.- Make a purchase

When you place an order through our website or related mobile application, we may also ask you for a phone number, payment information, and any preferences you have for your order.

We process this data under the legal basis of making a contract with users, to:

  • Guarantee that orders are processed and delivered to you;
  • Communicate with you regarding orders;
  • Accept payment and make refunds (if TO-TAKEAWAY deems it necessary);
  • Provide you with customer care and support;
  • Prevent and detect fraud.
  • Keep you informed about our services.

1.5.- Use of the website and the mobile application

The website and mobile app automatically collect certain information and store it in log files. The information may include Internet Protocol (IP) addresses, the region, or general location where your computer or device is accessing the Internet, type of browser, operating system, and other information on the use of the website or the App, including a history. of the pages, you visit. We use this information to help us design our site and App to better suit the needs of our users. We may also use your IP address to help diagnose problems with our server, analyze trends, track visitor movements, and collect broad demographic information to help us identify visitor preferences. Our website and related App also use cookies, about which you can read below and in our Cookie Policy, where you can also find more information about our specific use of cookies and your options and preferences on this matter.

On each subsequent visit to the website, the browser searches for cookies. If the browser finds cookies, it sends the information stored by the website cookie. The website downloads cookies on your computer, tablet or mobile phone that are strictly necessary for the operation of the website and the App, such as cookies that ensure that you can retrieve information on the website quickly and cookies that are strictly necessary to provide a service that You explicitly requested it, such as a cookie that remembers your cookie settings or cookies that remember the content you selected while browsing the website or App. To download cookies that are not strictly necessary, such as cookies to collect statistical information, TO- TAKEAWAY needs your prior consent. If you have adjusted your cookie settings so that websites are not allowed to place cookies on your computer, this website may not be able to download the cookie that remembers whether or not you consent to the placement of cookies. If so, you will be asked to indicate your cookie preferences each time you visit the website. If you do not want when asked about your cookie preferences every time you visit this website, you must adjust the cookie settings of your browser.

1.6.- Automatic information collected in certain cases

Once TO-TAKEAWAY is installed and the services offered are accessed, we automatically collect different types of information, including:

Information about your devices such as browser, IP address, plug-in, operating systems, platforms, interaction on the page, URL from which they come, URL that you access next.

Information about the account, including the activity you carry out in it.

Information you provide to us by written or oral means, including accompanying documents and support messaging.

1.7.- User’s Right ((EU) (GDPR), 2016/679, Chapter 1, Articles 1 and following)

As a User you have specific legal rights concerning the personal data, we collect from you.

1.7.1.- Withdraw consent’s Righ: When you have given your consent for the processing of your data, you can withdraw your consent at any time.

1.7.2.- Rectification’ Right: You can obtain from us the rectification of the personal data that concerns you. We make reasonable efforts to keep personal data in our possession or control that is used on an ongoing, accurate, complete, current, and relevant basis, based on the latest information available to us. In appropriate cases, we provide self-service internet portals where users have the possibility to review and rectify their personal data. Regulation (EU) (GDPR), 2016/679. Chapter 2. Article 2 and following

1.7.3.- Access’s Right: You can ask us for information about the personal data we hold about you, including information about what categories of personal data we have in our possession or control, what they are used for, where we collect them if it is not from you directly, and to whom it has been disclosed, if appropriate. Upon request, we will provide you with a copy of your data and you can download your data related to your account, your orders, and other services. (EU) (GDPR), 2016/679. Chapter 3, section 2 article 15

1.7.4.- Disposal’s Right: You have the right to request that we delete the personal data that we process about you. We must comply with this request if we process your data unless the data is necessary: ○ to exercise the right to freedom of expression and information; ○ for the fulfillment of a legal obligation that binds us; ○ for archival purposes in the public interest, for scientific or historical research purposes, or statistical purposes; or for the establishment, exercise or defense of legal claims. Regulation (EU) (GDPR), 2016/679. Chapter 3 article 12 and following

1.7.5.- Right to stand against: You can object, at any time, to the processing of your data due to your particular situation, provided that the processing is not based on your consent, but on our legitimate interests or those of a third party. In this case, we will no longer process your personal data, unless we can demonstrate that it is compelling legitimate reasons and an overriding interest for the processing, or the establishment, exercise or defense of legal claims. If you object to the processing, please specify whether you also want to delete your data, otherwise, we will only restrict it. You can always object to the processing of your personal data for direct marketing based on our legitimate interest, regardless of any reason. If the marketing was based on your consent, you can withdraw it. Regulation (EU) (GDPR), 2016/679. Chapter 3, section 2 article 13 and section 3, article 16

1.8.- Website and related mobile application security

TO-TAKEAWAY maintains the physical, electronic, and procedural safeguards required by legal regulations about the collection, storage, and transfer of your Personal Data and periodically evaluates its effectiveness. The purpose of these safeguards is to prevent unauthorized or illegal access or the accidental loss, destruction, or occurrence of damage to your Personal Data.

Therefore, when TO-TAKEAWAY collects data through the Website or App, it does so through a secure server that has protection programs. Also, TO-TAKEAWAY’s security procedures require that sometimes you be asked for proof of identity before we can provide you with information about your Personal Data.  EU) (GDPR), 2016/679. Chapter 3, section 2 article 32 and following

1.9.- Cookies policy

TO-TAKEAWAY uses Cookies. Cookies are files sent to a browser through a web server to record User activities on a certain website. The first purpose of Cookies is to provide the user with faster access to the selected services. Also, Cookies personalize the services offered by the TO-TAKEAWAY website, facilitating and offering each user information that is of interest to them or that may be of interest to them, based on their use of the Services.

TO-TAKEAWAY uses Cookies to personalize and make user navigation as easy as possible. Cookies are only associated with an anonymous user and her computer and do not provide references that allow the user’s data to be deduced. The user will be able to configure their browser to notify and reject the installation of the Cookies sent by the TO-TAKEAWAY website, without prejudice to the user’s ability to access the contents of the said website. However, we note that, in any case, the quality of operation of the website may decrease.

Registered users, who register and who are logged in, will be able to benefit from more personalized and profile-oriented services, thanks to the combination of the data stored in cookies with the personal data used at the time of registration. Said users expressly authorize the use of this information for the stated purpose, without prejudice to their right to reject or disable the use of cookies.

Likewise, the TO-TAKEAWAY website will be able to know all the services requested by users, so that they can provide or offer information appropriate to the tastes and preferences of each user. EU) (GDPR), 2016/679. Chapter 3, section 3 article 20 and

1.9.1.- How to disable cookies in the main browsers

Normally it is possible to stop accepting browser cookies or stop accepting cookies for a particular service.

All modern browsers allow you to change Cookie settings. These settings are usually found in your browser menu options or preferences. You can also configure your browser or email manager, as well as install free plugins to prevent Web Bugs from being downloaded when opening an email. EU) (GDPR), 2016/679. Chapter 3, section 4 article 21

1.10.- Links to third parties

TO-TAKEAWAY may contain links to other sites that may be of interest to you. Once you click on these links and leave our website or software, we no longer have control over the sites to which you are redirected and therefore we are not responsible for the terms or privacy or the protection of your data in those others. third party sites. These sites are subject to their own privacy policies, so it is recommended that you consult them to confirm that you agree with them. Regulation (EU) (GDPR), 2016/679. Chapter 3, section 2 article 14

1.11.- Modifications to the privacy policy

TO-TAKEAWAY reserves the right and the right to update, modify or delete, in part or whole and without expression of a cause, any content or information published on this site as it deems appropriate, and may use this right at any time. These modifications and updates will be published on this site, so the User has the burden of being aware of this content.

If we make substantial material changes to the way your Personal Information is managed, we will notify you by email so that you can make an informed decision as to whether or not you agree to your Personal Information being used in this way. If you do not accept these terms, in this case, the contractual link will be terminated and your Personal Information will not be used in any other way than what was reported at the time it was collected.



1.12.- Contact information

Our contact is through (TO-TAKEAWAY email), in case of concerns, suggestions, and complaints regarding these Terms and Conditions together with the Privacy Policy, your Account, and general technical problems raised.